We provide VICIdial™ Support which can span from installation to troubleshooting issues.  Here are some of the common issues that we are hired to help with:

  • Calls are not going out (due to no calls in hopper or carrier issue)
  • Troubleshoot issues with carriers / SIP providers
  • Setting up a central FTP server for voice recordings
  • Database issues/crashes that happen with your campaign
  • Setting up inbound calling so that customers can call back if they miss the call
  • Configuring verification so that it routes directly to your verification partner.
  • Setting up remote agents

If you need help implementing or planning out a VICIdial deployment we recommend purchasing support so that one of our engineers can engage so that we can help make your deployment successful – You can purchase support from the right side of this page.

We Need Support Fast – Can you help us?

We understand that each minute your call center is down it’s costing you money.  Therefore, we offer support services that have a 1-30 minute response time.  We focus on quickly understanding the issue and then quickly implementing a fix or workaround to get your staff back to work.   We can then schedule time to implement a final fix or to perform a root cause analysis to better understand why the issue occurred.

How Do I Get Support

You can purchase hourly support so that one of our engineers can engage so that we can help make your deployment successful