We provide Asterisk Support which can span from simple installation and configuration to complex deployments. We have customers that use Asterisk as a development platform and those that use Asterisk bundled with FreePBX® as the user interface.
Common Support Issues That We See
- SIP Configuration Issues
- Extension Configuration Issues
- Ring Group and Queue Setup
- Auto Attendent Configuration (aka IVR)
- SIP Provider Issues
- One-way Audio Issues
- Setting up Extension via the End Point Manger
- Setting up Network Time Server (aka NTP Server)
- FPBX or Linux password reset
Type of Customers
We directly or indirectly work with customers that span from small retail companies to large call centers that use Asterisk to take hundreds of simultaneous calls.
We support all distributions of Asterisk, but here is a list of the most common distributions and when we recommend to use them:
|Distribution||When to Use|
|TrixBox Community Edition (CE)||Never – major security issues and new development is not being done. You should migrate to another distribution.|
|FreePBX® Distribution||Great for simple to complex implementations in a office with 1-300 extensions|
|Elastix Distribution||If you are implementing a call center or need to track charges for billing purposes. A2Billing is embedded in the distribution|
|PBX in a Flash Distribution||Great for simple to complex implementations in a office with 1-300 extensions|
|AsteriskNow||If you plan to use Digium Phones or if you have existing Digium Phones|
If you need help implementing or planning out a deployment we recommend purchasing hourly support so that one of our engineers can engage so that we can help make your deployment successful
How Do I Get Support or Start A Consulting Engagement
You can purchase hourly support so that one of our engineers can engage so that we can help make your deployment successful. Our engineers can perform both consulting and support. In both cases, hourly support would need to be purchased. If you have questions about our support please call us at 888-907-2085
Are you a Managed Service Provider or IT Company?
Many of our customers are IT companies or managed services providers that doesn’t have a core competency in Asterisk, so they outsource that work to us. We make this transparent to their customers. You can find out more information from the partner page.