Our FreePBX support consist of assistance with installation and configuration of open source VoIP software, which includes FreePBX. We have provided support for 12 years with a focus on Asterisk based systems that range from small companies to carriers that are hosting FreePBX systems for customers. Unlike Sangoma, we can provide support for FreeSWITCH / FusionPBX, Kamailio, RTPEngine and other open source telephony projects. Therefore, you only need one vendor for implementing and/or troubleshooting your voice infrastructure.
How Do We Deliver Support?
All of the support is done remotely. We can connect to your phone system via ssh or we can connect to you via Teamviewer and then connect to your server from your desktop/laptop. We are located in Detroit, Michigan and we are proud to be an American Company – We don’t outsource our support!
Common Issues
Phone System Down
This is considered a high priority ticket and we would give this ticket a high priority
Adding, Changing and Deleting Users or Extensions
PRI Configuration and Troubleshooting
Troubleshooting handset issues
Setting up Phone Directories on the handsets
Call Routing Changes
Integrating Other Applications with the Phone System
SuiteCRM Integration
Auto Attendent / IVR Configuration and Maintence
Building Custom Telephony Applications
Integrating with Kamailio
Purchasing Support
You can obtain support by purchasing a block of time. Most new customers purchase a 5 hour block of time, but we offer a 2 hour block of time. You will have the ability to open a support ticket on our portal once you purchase time. You can purchase time from https://dopensource.com/product-category/prepaid-support/.
New FreePBX support customers will receive a $200 discount on a 5 hour block of time. Use the FPBXSEPT2022 coupon code when you check out