Expiration of Support Hours

Unused support hours will expire after one (1) year of purchase.  This means that unused support hours will not be available on your account after 1 year of purchase.  It’s not the responsibility of dOpenSource to notify you that you have unused support time.  The My Account / Dashboard page on this site will provide you with your currently available hours.

Marketing and References

We may use your company logo and name for marketing purposes.  We will not disclose any confidential information about your company, details of your technical issue or any contact information for referrals without contacting you or a representative from your company first.  If you prefer to opt-out of this you can simply send a note to welovecustomers@dopensource.com and make the subject of the email: “opt-out of using logo for marketing”

Returns and Refunds Policy

Digital products

We do not issue refunds for support services once the order is confirmed and processed.

We recommend contacting us for assistance if you experience any issues with the ordering process.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: welovecustomers@dopensource.com