I’ve been a small service provider (ISP) for the last 20 years and can count on one hand how many times I’ve needed technical support. It’s rare, but it does happen every so often. I had a tough issue that took one of my servers offline and I was absolutely in a panic. Although it did take some time to get a resolution, I am appreciative for their diligence in trying to help. It was tough because remote access wasn’t available so we did the best we could.
The engineers I talked to were very much american – good communication skills — and knowledgeable. The only thing I wish is that we could have resolved things a *LITTLE* more quickly. They admitted that it was a bad day and there were other issues to attend to — trust me, as a small business owner – i totally understand.
But at the end of the day, they did help me and give me enough knowledge and guidance to get the system running enough to do what I needed to do.
Thank you guys!