Description

Includes:

• Support from 9am-8pm ET
• Can open tickets online or via the phone.
• 10 hours of support per month
• SLA: 1 day for normal issues and 1 hour for emergency issues
• Covers: Asterisk, FreeSWITCH or Kamailio based systems
• Provide Monitoring of operating system, disk space and other core metrics

Doesn’t Include:

• Does not include provisioning and managing extensions – we will help your troubleshoot the extension and/or phone.  But, we aren’t your day-to-day admin.
• Development and Deployment of new systems.

This is billed per month, but this is an annual commitment.